Safe365 is completely free of charge

Knowing the distance you have walked during the day is possible thanks to Safe365. This feature is very useful to control how much you, and your protegee, have walked throughout the day and see if you lead an active lifestyle or not. For Safe365 to show you this information you must connect the App with Google account. 
To do this, tap 'Profile' , tap on the three dots at the top of the screen, tap 'Permissions' and finally tap 'distance' (android)/'Physical Activity' (iOS).
The distance traveled will appear on your profile card and your protectors. 

Yes. At Safe365 we use Facebook Account Kit as a platform to validate profiles. Is not necessary to register or enter at the application trough Facebook, nor to have a Facebook profile.

What is the Facebook Account Kit?

The Facebook Account Kit is a security system created by Facebook which any developer can add to its application and it allows you to log into applications such as Safe365 via email or the user's mobile phone number. Once one of these two has been entered, the system sends a temporary code that must be used by the user to verify his identity. From then on, it will be possible to start using Safe365 without problems. 

Does it work in my country?

The Facebook Account Kit supports more than 230 country codes and it's available in more than 40 languages: you can see a complete list here. They plan to add more countries in the future. 

In the map where all your protegees appear, you can see a green circle that sorrounds them. The green circle indicates the area in which your protegee is located and the accuracy of the location. That is, the smaller the circle is, the more precise the location is. If, on the other hand, the circle is bigger, the quality of the signal is worse and Safe365 will give you an approximate mark of the area that your Protegee occupies. 

The accuracy of the signal is obtained through the mobile device. The device uses your GPS and your internet connection to determine your location.

Although Safe365 features are designed for the elderly, it is open to any type of audience that can adapt the app's functionality to their needs.
For example, it can also serve as a GPS locator for children, in case families want to know their kids location when they return only from school.

Safe365 is a mobile app (available for iOS and Android) designed to improve the safety of your family and friends. With GPS technology  you’ll be able to know the location of the people you want, with their consent, in real time: if they go for a walk in the neighborhood, if they enter or leave their home, if they have arrived at work… Basically, you’ll be able to know they are safe.

If anything happens to them, Safe365 also includes an emergency button for them to press in case of need Safe365 will immediately alert their Protectors.

Newest version brings Safe365 a new social and emotional side, share your mood with your family, ask them how they are doing with a single tap and share the latest pictures with your closest ones. 

We keep families connected. 

When you press the red button, a geolocated emergency warning will be sent to all your Protectors. 

Safe365 doesn't send emergency alerts automatically. It always needs consent from the user. 

It is not, it will send an alert to your protectors.

Yes, you can test it by sending your geolocated alert to your protectors. 

A Protege is the person you want to protect with our GPS locator.

There are three places you can add a contact: 

1) Feed tab, top right of the screen, user icon with the + sign. 

2) Map tab, top right of the scrollable , user icon with the + sign. 

3) Central action button, user icon with the + sign. 

There are three causes why Safe365 will not be able to locate your Proteges:

• Network is not available: their phone may not have signal.
• Phone off: your phone may be off or has run out of battery.
• GPS off: Your phone may have the GPS turned off for some unknown reason, or you may have voluntarily disabled it.

If you want, you can ask Safe365 to receive an alert when your Protege is available again.

To delete a contact, go to the "Profile", click on Protectors or Proteges, and you’ll be able to delete it by pressing the three dots to the right of each contact.

You can add a contact by tapping the User icon (Top right of the Main Screen "Feed")

You can also use our central action button where you will be prompted with a series of actions and add your family from there. 

No, you can only see the location of your Proteges.

Therefore, if you want that one of your Protectors become a Protege, you can ask him for it.

Yes, you can add or delete your Proteges places by following these steps: 

1) Tap Map

2) Tap on the user

3) Tap on the Red Icon with the squares

4) Tap on Users Places

You can add up to 16 places for each of your contacts. 

If you wish, you can deactivate the entry and exit notifications of your “Places” and the low battery warnings.

If you have a “Place” enabled, you can disable it in Profile> Places>”Your places”> Deactivate.

To deactivate only the notifications of entry or exit of any of your “Places” go to Profile> Places>”Your places”> and tap on the “Settings icon with three-vertical-stripes” on the top right of the screen on which you wish to deactivate the notifications.

Moreover, if you have activated the “Low battery warning”, you can disable it in Profile > Battery alerts.

To share a place with one of your Proteges, go to your list of places in the Profile tab, click on the ‘Send’ button, which is to the right of the name of the area, and select a contact to share one of your places with your Protege.

If the person you want to protect has problems to deal with technology, now you can also create the profile before he downloads the app, so when he does, he’ll have everything configured and he won’t have to do anything else. To do this, once you have configured his profile, you should follow these steps:

• Find the person you want to protect in the search bar below the map
• Before taping "Invite", tap on his/her name
• It will open a screen that offers you the option of “Create profile and invite”. Click and configure his profile: you can add his name, frequented areas and profile picture.
• Once this is done, you just have to click on invite, download the app on your phone, and everything will be ready so you can start protecting him.
• If you have already sent an invitation, you will have to cancel it. To do this, go to his contact and in the upper right corner you will find three dots. Click on them and select “Cancel invitation”.

It is not possible to locate any contact that you do not have added as your Protege. In order to do so, you must send them a request. If you do not have Safe365 installed, you can previously invite them to download it from the same app.

You can add them from the map in ‘Add to see on the map’ or from Profile > Protege > Add.

To create a place, go to Profile > Places. Once inside, tap on one of the predefined zones and choose the location of it or, if you want to create an additional place, click the option "Add another place".

To share a place with a Protegee you must go to the list of places. Once there, click on the "Send" button at the right of the area's name and select a contact to send it.

The places vary in size. The minimum radius of a GPS locator area is 150 meters and you can customize them to cover areas of up to 10km of radius. For example:

• Home / School / Work: you can define a neighborhood for each of your proteges, with a radius of between 300m and 1km.
• Neighborhood: you can define a neighborhood for each of your proteges, with a radius of between 300m and 1km.
• Custom zones: you can define up to five personalized zones for each of your proteges with a radius of up to 10km. 

Yes, you can add, edit, or remove a place inside the file of your Protege. taping on the little house icon at the bottom-right corner.

To change your profile information, go to "Profile" and click on your avatar. Once inside you can modify all the fields you need.

Tap on your "Profile" > "Emergency Card" and fill it with relevant information

The language of the app will be the same as the one you have configured on the phone.
Supported languages are English, Spanish, French, Italian, Portuguese, Hindi and Catalan.  

The default value for other languages will be English.

To delete your Safe365 account and all related data, go to "Settings" and there you will find the option to "Delete account".

You can also send us an email to support@safe365.com. To verify your identity and proceed to delete your account we’ll need you to report to us the next information:

• Your telephone number which with you’ve been registered in the application
• Name and/or telephone number of one of your Protectors
• Name and/or telephone number of one of your Proteges

For the properly operation Safe365 requests you to authorize access to some data on your device. That's why Safe365 will request you access to:
Location
To share it with your protectors 
Contact list
In order to add your contacts on the map and connect easily with your family and friends. 
Camera
To take a profile picture selfie and to share pictures with your family. 
Library
To choose a picture for your profile picture to recognize you more easily. 
Distance
To know the distance you do during the day and sharing it with all your protectors adding your Google account. 

To accept all the permissions, in case you didn't, you can do it at Settings>Permissions.

Yes, every time you enter or leave one of your places you’ll keep sending a notification to your Protectors, even though your GPS locator is not activated.

To activate this kind of notifications, you can go to Profile > Places and click the Place you’re interested to activate.

Then, press the three vertical lines button and activate the notifications.

Yes, if you have one of your places activated, your Protectors will still receive notifications every time you enter or leave the place, even though you don’t have the GPS locator activated.

To activate it, go to Profile > Places > … > Activate.You can also decide if you want either want to send notifications as you leave or enter your places. To do so, go to My Safe365 > Places and click the Place you want to activate or disable this notifications.

Then, press the three dots button and activate or disable the enter or leave notifications.

If you wish, you can disable the entry and exit notifications of your Places and low battery warnings.

If you have a Place activated, you can disable it in "Profile" > "Places" > ... > "Disable". To disable only the notifications of entry or exit of any of your Places, go to "Profile" > "Places" and click on the Place on which you want to deactivate the notifications.

Yes, we register your location data, however, this information will only be used in case of emergency.

In order to increase routes visibility we have moved them to the main home page.
A completed route will appear every time the user starts to move until the user comes to a stop.
The home page, which you access by tapping the house icon provides a scrollable feed with the latest routes, latest entries & exits from predefined places and provides the ability to share images and pictures with your loved ones.

The GPS is oriented to open spaces with a clear view of the sky to connect with satellites. If you are inside a building, we recommend you to improve the accuracy to avoid any kind of problems. To do so, go to Settings > Location mode > High Accuracy.

The margin of accuracy of the positions obtained with Safe365 can vary up to 150 meters maximum, so there is a possibility that you can see your location a bit displaced from the exact point where you are.

Therefore, if you are inside a building, we recommend you to improve the accuracy to avoid any kind of problems. To do so, go to Settings > Location mode > High Accuracy.

There are three types of locator or location preferences, depending on the privacy levels:

• Approximate location: Protectors will be able to know the location of their Proteges in a radius of 200 meters of distance in real time.
• Accurate location: Protectors will be able to know the exact GPS location in real time.
• Route: Safe365 will be drawing on the map a route with all the trips made by the Proteges during the day in real time.

If you don’t want to share your location, you can also disable it for any time you want.

To select your location preferences, go to the My Safe365 > Sharing location to chose the different locator levels.

To stop sharing your location, in Profile > Sharing location you can disable the locator.

The route can not be deleted: it is designed for the security of the Proteges. This way the rescue teams have all the Proteges’ location if necessary.

Safe365 is fully compatible with any other geolocation app and it can coexist correctly with any other apps.

Although we act as a cell locator, once a device is lost / stolen, since it is not possible to verify the ownership of the phone number linked to the user account, we can not give information about its location for security reasons.

On iPhone, the app consumes approximately 20% of the battery throughout the full day (varies by model).

In Android, the app consumes approximately 12% of battery throughout the day (varies by model and conditions).

It is recommended that before carrying out any activity you ensure that your device"s battery is fully charged.

It is also important that you turn off the rest of apps to optimize the battery life.

No, if your phone has run out of battery it will not be possible for your Protectors to know what is your location. They will only be able to see your activity during the last 24 hours until the moment when your device was turned off.

The battery alerts are all the notifications that you send to your Protectors every time your mobile device has a 10% battery left or you charge it. They can be disable in ‘Profile’ > ‘Battery alerts’ > ‘Low battery alerts’.

The battery saving method of Huawei is very aggressive, since it deactivates some basic functionalities such as the GPS locator or notifications of our app while it is in the background. In order to use the app correctly, try these solutions:

Disable automatic battery management

Go to Settings > Applications > Safe365 > Battery and, on the one hand, turn off the High Power Consumption warning and, on the other hand, access Start applications and disable the option to manage it automatically. In the video below we show you how to do it:

Ignore battery optimization (EMUI 8.0 and 5.0 version)

Go to configuration or settings > Ignore battery optimization > Ignore battery optimization > All apps > Safe365. Once you are in the application list, select “All applications”, in the upper right arrow, look for Safe365 and click “Allow”. We show you how to do it in the video below:

Allow notifications from Safe365

Go to Configuration or settings > Notifications & status bar > Notifications management. Then, select Safe365 and click on “Allow notifications”. Make sure also that all the options below are activated (in blue) and that in Notifications on the lock screen “Show” is selected. We show you how to do it in the video below:

Activate 'High Accuracy' location mode

1. Go to configuration or settings > Use GPS, Wi-Fi, and mobile networks
2. Activate the GPS position
3. chose the 'High accuracy' location mode

Add Safe365 to your secure apps “whitelist” (for old Huawei versions)

The battery saving method of Huawei is very aggressive. In order to use the app correctly, you’ll have to change the energy configuration:

1. Go to Settings > Advanced settings > Battery management > Protected apps
2. Add Safe365 to the secure apps list.

Apps in the background

Due to the customization layer of their devices, to save battery the system closes apps, passing them to the background, and causing some apps like Safe365 to stop working. If you want to avoid that Safe365 stops working in the background, you can do it by pressing the button of our app in the recent apps - which work in the background - and slide it down with your finger, until it is fixed in the bottom of the screen.

Activate ‘High Accuracy’ location mode

To activate the ‘High Accuracy’ location mode, follow these indications:

1. Go to Configuration or Settings > Additional settings > Privacy > Location
2. Activate the use of the GPS location by selecting the indicator next to "Access my location" to activate the function
3. Choose the “High Accuracy” location mode so your device can find your exact position using all available resources around you: the mobile network and the Wi-Fi network.

Notifications settings

When Xiaomis restart, they loose the Places that were set and, by consequence, notifications of places get disabled.

To solve it, enter your device in the section Settings>Applications>Safe365 and enable the Auto-Start Mode.

To get Safe365 working in Motorola, we suggest you try the following options:

Enable notifications

Go to Settings or Settings> Sound and notification> Application notifications> Select Safe365> Disable the Block button to activate Safe365 notifications. Once you have done this, the block marker should be gray.

Enable High Accuracy GPS

1. Go to Settings or Settings> Additional settings> Privacy> Location
2. Activate the use of the GPS position by selecting the indicator next to ""Access my location" to activate the function
3. Choose the "High Accuracy" location mode so your device can find your exact position using all available resources around you: the mobile network and the Wi-Fi network.

Apps in the background

Due to the customization layer of their devices, to save battery the system closes apps, passing them to the background and causing some apps like Safe365 to stop working. That is the OPPO case. If you want to avoid that Safe365 stops working in the background, you can do it by pressing the button of our app in the recent apps – which work in the background – and slide it down with your finger, until it is fixed in the bottom of the screen.

You must go to Security Center app, an standard app from OPPO. Once in there, you must tap on Privacy Permissions, where clicking at Startup Manager you will access to a screen where you have to allow the use of the app in the background.

Enable notifications

There are some devices from Samsung that disable push notifications just to not fill up your screen with them. To that, follow next instructions to enable them again. From the home screen, swipe up to access your app drawer. Inside your app drawer, tap Settings > Advanced (upper-right corner)> Safe365 > Notifications

On the Notifications screen, you can choose your preference: Urgent, High, Medium, Low.

• Urgent: sound and message on the screen
• High: only sound
• Medium: no sound
• Low: no sound nor visual interruptions

In their last updates, Samsung has turned off many notifications settings from a lot of applications. You have to set up it manually

Enable Background App Refresh

1. From the start screen, pull down the notification bar for "Settings". Tap the gear symbol in the top right-hand corner. 
   
2. In Settings, tap "Data Usage".
3. From the Mobile section, tap "Mobile Data Usage".
4. Select Safe365 from below the usage graph.
5. Tap "Allow background data usage" to turn it on.

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To view our current Privacy Policy, visit our website using this link.

To view our current Terms of Use, visit our website using this link.